Bing and My Virtual Model Visual Search

Bing Visual Search is making the news! For us at MVM, seeing the words "Visual Search" marketed by Microsoft means that the idea is catching on. Bing tells everyone what My Virtual Model believes since a long time. Searching is visual, like in "looking for".

People asked us what's the difference between Bing and My Virtual Model Visual Search. At this time, it’s important to note that differences may be less relevant than goals and objectives.

My Virtual Model devoted 10 years of research in online fashion marketing and we draw some interesting conclusions about visual search. Like text-based search, a visual search solution must provide a way to enter queries and do something with the results. What really makes them two separate engines, though, is that people don't expect visual search to yield the same thing as keyword search engines. If they were the same, why switch to the new gizmo?

Text-based search can easily find pictures using keywords. Visual search uses key images to find matching attributes. The key image concept is what makes MVM Visual Search so easy to use. It fills the gap between experts and novices, following the WYSIWYG rule. To use My Virtual Model Visual Search, people do not have to know about keywords and attributes. They just pick and choose what they like to see.

For text-based search, it is assumed that people know how to read and write, so that's probably what they want to do with the results. If they are searching for an image, they want to see it, right? Wrong. There's a second part to this story.

Delivering pictures to users is not enough. People ought to be able to do things with them. A true visual search solution must provide a graphic interface to use the results. Basic image search would only display results on web pages and provide links to follow. Visual Search extends from 2D to 3D space where users can organize things visually and see how they fit together. Like words, foods or clothes, images take new flavors from their neighbors. Mixing and matching them while searching for the next missing thing is what makes MVM Visual Search a complete user experience.

While developing our 3D shopping engine for apparel retailers, My Virtual Model came across the issue of visual search quite naturally. But rather than adding "visual" in front of "search", we found ourselves with an overwhelming wealth of "visuals" in need of a state-of-the-art "search". Fortunately, MVM staff comprises a few fashion experts and patternmakers mastering the field. They provided the knowledge necessary to build the MVM Key Image Pictionary.

Then the mix-and-match issue came up: how to allow 2D pictures to share the same 3D space as My Virtual Model. And there, we were fortunate again to borrow our solution from Louise Guay's seminal Ph.D. thesis, "The Pocket Museum" (1986) where she described the multimedia experience as collage in a social communication environment. I think people should know how fortunate we are.

Back to Microsoft and Bing. It becomes obvious now why traditional search engines have so much trouble delivering a great shopping experience to users. Don't take me wrong, this situation may change very soon. Search engines are focusing on advertising revenues, leaving the shopping experience to retailers. In the not so far future, successful online retailers will be focusing more on publishing accurate and timely product feeds, leaving the experience part to vertical shopping engines. Shoppers are already expecting search engines to provide that kind of service. And every retailer knows that traffic is not born from their brand alone but mostly from these search engines.

So search engines who want to grow their share of advertising revenues should prepare to hire taxonomists and user experience specialists. Merchandisers need visual shopping engines that deliver highly qualified customers passed the revolving doors, right in front of their products.

Shop.org 2009 Strategy and Innovation Forum

Feb. 2-4, Louise Guay, Jean-François St-Arnaud and Chantal Desrosiers demoed MVM's new offering at Shop.org 2009 Strategy and Innovation Forum. Our 3D Visual Search and My Virtual Model Community seem right on target as demonstrated by Ellen Davis' post on Shop.org Blog, "On the EXPO Floor":

"I spent quite a bit of time at last night’s networking dinner speaking with Jean-François St-Arnaud, one of the founders of My Virtual Model, which attempts to help retailers get customers over the hurdle of buying apparel online. The concept allows customers to build an avatar with their measurements and customize features like hair and eye color so that people can virtually "try on" clothing. In addition to helping customers put together outfits and get an understanding of what clothing would look like on them, the platform features a community where people can rate and comment on others’ looks, in addition to sharing their own styles.

Don’t take my word on how cool this is: check out the retail "dressing rooms" using My Virtual Model on websites like H&M, Sears and MSN Shopping. In addition to making people feel more comfortable with the idea of buying apparel online, I imagine that a platform like this could lower return rates as well."

Ok, if you don't want to take Ellen's word, you may take these:

The Technology Starlet: "My Virtual Model is the best virtual dressing room I found so far. You can find this interactive web app anywhere."
Virtual Dressing Rooms... Have They Gotten Any Better?

Momentary Lull: "One of the pleasures - and main selling point - when shopping for clothes is the ability to try things on, stroke the fabrics and have a reality check in the changing room. You can’t do that online but stores like sears.com try to fill this gap by letting you create a virtual model that looks like you. You can dress it and undress it at will and get a sense of how these crazy colors suit you."
Shoppertainment: 5 ways to have fun while shopping online

3DWalkthroughs: "My Virtual Model is one of the few companies that have really nailed it with regards to creating an application with real business value."
My Virtual Model - 3D Virtual Commerce Hit’s it’s Stride

Digital Vinyl: "It’s definately the best shopping avatar I’ve seen."
Style Avatars - H&M rocks online retail

Second Life Pros: "My Virtual Model is a concrete, and in my opinion very good, example of how you can try to make business on virtual things."
My virtual model

YPulse: "If this is successful, other brands will soon be forced to rethink the way they sell clothing online."
Sears Introduces Online 3-D Shopping

Thank you all, folks. Spread the word.

MVM 3D Visual Search Goes "Beyond Google"

How do people search for clothing? It depends of who you are, how you want to be, what you have in mind. The same question makes people hate shopping: How do I know what I want?

"My Virtual Model provides a way to search, shop, and buy with your model, which goes beyond Google. Searching evolves from text to 3D. The customer dresses up her model with the styles she is looking for, just as if she were with her own personal shopper. Any search engine gives the results by matching real sellable items with the customer's query. This enables a discovery of products by personal style."

The New Language of Marketing 2.0 by Sandy Carter, IBM Press, 2008.

Thanks Sandy. "Beyond Google", you say? I really like to quote you on this.

Personalization is not just another fad. It’s the way you choose to surf the Web. We all do it. Today’s young adults had a very different schooling than baby-boomers. During the 80’s and 90’s, new interactive methods focusing on process rather than content were introduced in primary schools. People learned how to find answers fitting their questions. These skills prepared them for the Internet Age where new content is available each day that wasn’t there the day before.

One of these interactive learning methods is called Storyline:

"Together, learner and teacher create a scenario through visualisation; the making of collages, three-dimensional models and pictures employing a variety of art and craft techniques. (...) The teacher’s role is mainly that of a facilitator."

The Storyline Method (from Wikipedia)

Lots of us know that learning has to be fun to be effective, and merchandisers know that about shopping since the Ice Age.

My Virtual Model 3D Visual Search works by helping people to find things the way they’re used to find them, visually. And they love it!

By the end of Q4-2008, MVM installed two Visual Search public pilots on Sears.com and MSN Shopping to demonstrate ROI in both retail and portal contexts. As metrics belong to our partners, we cannot say more about this for now but I will update you about our own pilot in my next post.